Cancellations and no-shows
Give twenty four hours notice or more and there is never a penalty.
- 24 hours notice or moreNo penalty
- First time, under 24 hoursFree of charge
- Second timeCard on file, 50% charged
- Third time100% charged
Cancelling, rescheduling and no-showing all count the same. From the second time, a card has to be on file before you can book again, and 50% of the scheduled services is charged to it. The third time, 100% of the scheduled services is charged.